btbaji believes that gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We are fully committed to providing a safe, fair, and responsible environment for every player on our platform.
At btbaji, we want every player to enjoy our cricket betting markets, live casino games, slots, and crash games as a form of leisure — the same way you might enjoy watching a BPL match with friends or attending a cricket stadium in Dhaka. Gambling, when approached responsibly, is a fun and exciting pastime. The problems arise when it stops being entertainment and starts interfering with your finances, relationships, work, or mental health.
Responsible gaming is not just a regulatory checkbox for btbaji — it is a core part of how we operate. We invest in tools and training to detect early signs of problem gambling behaviour, and we empower our players with the resources to set boundaries that keep their gaming experience positive and sustainable over the long term.
This page explains the responsible gaming tools available to every btbaji account holder, the warning signs that gambling may be becoming a problem, and how to access both internal and external support if you need it. We encourage all players to read this page carefully, regardless of whether they currently feel their gambling habits are problematic.
Golden Rule: Only ever gamble with money you can comfortably afford to lose. Never use money set aside for essential expenses — rent, food, school fees, utility bills, bKash credit for family — to fund your gaming activity on btbaji.
Every registered btbaji player has access to the following suite of self-management tools, available directly through your account settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted for that period regardless of the payment method used — whether bKash, Nagad, Rocket, or bank transfer. Lowering your deposit limit takes effect immediately; requests to increase a limit require a mandatory 24-hour cooling-off period before activation.
Set a maximum continuous play session duration. When your session time limit expires, you will be automatically logged out of your btbaji account. This tool is designed to prevent excessive continuous play and encourage players to step away, reflect, and return refreshed. Session limits can be set to 30 minutes, 1 hour, 2 hours, or a custom duration of your choice.
Take a short break from btbaji by activating a time-out period of 24 hours, 48 hours, 1 week, or up to 30 days. During a time-out, your account will be suspended — you will not be able to log in, place bets, or access any games. Any pending withdrawals will still be processed. Time-out periods cannot be reversed once activated, so please choose your duration carefully.
If you feel you need a more serious, longer-term break, btbaji offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion is an irrevocable measure — once activated, it cannot be reversed until the chosen period has fully elapsed. During self-exclusion, all marketing communications from btbaji will also be suspended immediately. Contact support to activate this tool.
Set a cap on the maximum amount you are willing to lose within a defined period — daily, weekly, or monthly. Once your loss limit threshold is reached, you will be unable to place further bets until the period resets. Like deposit limits, reductions to your loss limit apply immediately, while requests to increase a loss limit are subject to a mandatory review and cooling-off period.
If you find that promotional messages, bonus offers, or game notifications are encouraging you to play more than you intend, you can opt out of all marketing communications at any time via your account preferences or by contacting our support team. Opting out of marketing does not affect your ability to use the platform or access your winnings.
How to activate these tools: Log in to your btbaji account and navigate to Account Settings > Responsible Gaming. All tools listed above are available directly in your account dashboard. If you encounter any difficulty activating a tool, contact our support team at — they are available 24 hours a day, 7 days a week, and will action your request within minutes.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem. If you identify with several of the signs below, we strongly encourage you to contact our support team or one of the organisations listed further down this page.
Ask yourself the following questions honestly. This is not a clinical diagnostic tool — it is a prompt for personal reflection. If you answer "Yes" to three or more questions, we recommend you contact btbaji support or an external support organisation without delay.
Have you ever gambled with more money than you planned to spend?
Have you ever chased losses to try and win back money you lost?
Has gambling ever caused arguments with family or friends?
Have you ever missed work, school, or a family commitment because of gambling?
Have you ever borrowed money or sold possessions to fund gambling?
Do you feel that gambling occupies your thoughts even when you are not playing?
Note: These questions are for personal reflection only and are not a substitute for professional assessment. If you are concerned about your gambling behaviour, please reach out for support — there is no shame in asking for help.
Activating self-exclusion at btbaji is straightforward. Follow these steps to take a meaningful break and regain control of your gaming behaviour.
If you feel that gambling is negatively affecting your life, please do not hesitate to reach out. The following support channels are available to every btbaji player.
| Support Channel | Contact Details | Availability |
|---|---|---|
| btbaji Live Chat | Available directly within the btbaji platform — click the chat icon | 24 hours / 7 days |
| btbaji Email Support | Response within 2–24 hours | |
| btbaji WhatsApp | Contact number available after login in Account Settings | 24 hours / 7 days |
| Kaan Pete Roi (Bangladesh) | Mental health helpline — dial 01779-554391 | Daily, 4 PM – 10 PM BST |
| National Mental Health Helpline | Dial 16789 (Bangladesh national helpline) | 24 hours / 7 days |
| Gamblers Anonymous | International peer support — gamblersanonymous.org | Online meetings available |
In crisis? If gambling-related financial stress is causing you or someone you know to consider self-harm, please contact the National Mental Health Helpline immediately by dialling 16789. You are not alone, and help is available right now.
Problem gambling affects not just the individual but everyone around them. If you are concerned about a friend or family member's gambling behaviour, here is how you can help:
btbaji enforces a strict 18+ age policy across all products and services on the platform. We do not knowingly allow individuals under the age of 18 to register an account, place bets, or play any games — including cricket betting markets, live casino tables, slots, or crash games such as Go Rush and Dinosaur Tycoon.
Age verification is required before any withdrawal can be processed. Our KYC process requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — to confirm that the account holder is 18 years of age or older.
If you share a device with a minor, we strongly recommend using device-level parental controls or browser-based content filtering tools to prevent underage access to gambling websites. If you suspect that a minor has registered or attempted to register a btbaji account, please contact us immediately at .
Parents and guardians: Please keep your btbaji login credentials private and never share them with anyone under the age of 18. Allowing a minor to access your account — even temporarily — is a violation of our Terms & Conditions and may result in permanent account closure.
Mandatory NID or passport check before all first-time withdrawals. 18+ confirmed before funds are released.
Keep your btbaji credentials private. Never share your login details with anyone — especially minors in your household.
Use your device's built-in parental controls or a third-party content filter to block gambling sites for shared devices.
Suspect a minor has registered? Contact [email protected] immediately. We will act promptly to investigate and close the account.
btbaji is here to provide an enjoyable gaming experience — and we want to keep it that way. Explore our games responsibly, use the tools available to you, and reach out any time you need support.